If you have added your favourite products to your shopping cart, click on “TO CHECKOUT”. Your selected products will be displayed and you have the option to add more items or redeem a voucher code. If you click “TO CHECKOUT” you will be directed to our registration as a new customer or to the login for customers already registered. Log in, register or order as a guest with your personal information.

You can log in or register in the top right blue area, using the Account button. This is nevertheless also possible at a later stage, when placing your order.

Online store registration is independent of our customer data system and therefore a once-only registration is required. You create your individual user name and password for your orders via the online store. If preferred, you can however also order from the online store as a guest without registering.

Yes, it is possible to order from our online store without registration. You simply place your desired products in the shopping cart and then proceed to checkout. After clicking checkout, the registration window will appear. Under "I am a new customer" check the box "Do not create a customer account, order directly", the password assignment is then omitted. As a guest, you must still enter the required data every time you place an order.

Please check your spam or junk mail folder. Occasionally, your e-mail system may automatically classify our mails as spam and they may therefore end up in the spam folder without your knowledge. In this case, simply drag and drop our emails from the spam folder into your inbox. Any future mails from us should then reach you without any problems.

The details given for the newsletter registration are necessary to guarantee you receive our newsletter with interesting offers in the correct language and with correct data. Registration for our online store is independent of this and requires a separate, one-time registration. You also have the option of ordering without online store registration.

Please check your spam or junk mail folder. Occasionally, your e-mail system may automatically classify our mails as spam, and they may end up in the spam folder without your knowledge. In this case, simply drag and drop our emails from the spam folder into your inbox. Any future mails from us should then reach you without any problems.

Go to your account on the top right and click on "Login". If you are placing an order, click on "I am an existing customer", then enter your email address and click on "Forgot your password?". A separate window will open, please enter your e-mail address used for the store. Confirm with "Send e-mail". You will immediately receive an e-mail with a link you can use to reset your password. If you do not receive this e-mail, please check your spam or junk mail folder.

• Express orders to complete your purchase faster and with less effort:
• Paypal Express: already in the shopping cart you have the option to choose "Direct to Paypal".
• Amazon Pay: conveniently pay with your Amazon account.
• PayPal: log into your PayPal account and pay conveniently.
• Direct Debit (only available in Germany): PayPal Service which does not require a PayPal account.
• Invoice (only available in Germany): PayPal Service which does not require a PayPal account. The invoice amount is assigned to PayPal and your payment with an extended payment term will be processed by PayPal.
• VISA credit card: PayPal Service which does not require a PayPal account.
• Other payment options such as Giropay or direct debit can be displayed. This is controlled individually via the Internet browser and can also vary by country. The other payment methods are also a Paypal service, but do not require a Paypal account.
• Prepayment: Prepay your invoice stating your order number. After order completion, you will receive a confirmation with our bank details for bank transfer (please state your order number). After we receive your payment, we will deliver your order directly to your doorstep.

When paying via direct debit, invoice, or VISA, please contact PayPal directly with any questions about your payment. PayPal offers you the highest level of protection, whilst not giving us any information access. We are only permitted to see if your payment to us was successful or not. Occasionally PayPal accounts may have an account limit. Please check whether your PayPal account has a corresponding limit before payment of larger amounts. We will receive an unspecific error message if your payment limit is exceeded and your order will not be processed.

Place your favourite products in the shopping cart and then proceed to checkout, where the items selected will be displayed. Below you will find a box on the left to select "I have a voucher". Please tick the box and the field for entering the voucher code will appear. Enter your voucher code and confirm by clicking on the grey arrow button.

Please check the following points:

• Is your voucher still valid?
• Did you reach the minimum order amount required?
• Do you have a discounted product in your shopping cart?
• Is it a JuCad voucher for the online store or fanshop?
• Did you click the grey arrow button to redeem after entering the voucher code?
• Does the code include I, O, 0 or l? The letter O can sometimes be confused with the number 0, I with the lowercase L. Please try the respective alternative.
• Did you enter the code exactly as it appears in the voucher, using upper and lower case letters and spaces?
• Did you perhaps already redeem the voucher? Each voucher can be used only once.

If the minimum order value is reached, shipping to you is free of charge. This amount depends on the country of delivery and will be displayed after entering your address details. You will find the minimum order values in the footer of our website.

If you are unable to find your country of delivery, please contact us directly at: info@jucad.de or Phone: +49 6431 9349 - 0. We also deliver to European islands and countries outside Europe. For non-EU countries, additional freight and customs charges may apply.

You can also contact a dealer in your area. To find a dealer near you, please see: https://www.jucad.de/en/locator

Find a JuCad dealer at: https://www.jucad.de/en/locator or contact us directly on: info@jucad.de or Phone: +49 6431 9349 – 0. We will be happy to assist you.

Please use this internet address for your orders: https://www.jucad.de/fr-fr/

As a rule, the delivery times stated in the store are accurate. During busy periods, some delay may however occur. You will receive notification accordingly.

For logistics reasons, it is unfortunately not possible to ship your order on a specific date of your choice. All orders are processed in the sequence they are received.

Our standard logistics partners are GLS and DPD. Deliveries are made via the shipping companies. If possible, smaller items are shipped by mail.

Your invoice will be sent by email or post after shipping.

If you selected the "prepayment" option with your order, you will receive our account details for the transfer together with your order confirmation. This can be found below the product listing. Please transfer the invoice amount within 10 days. The ordered products can only be sent after payment receipt.

The most important thing: There is no one model that fits everyone. Your individual requirement profile determines which caddy suits you. It consists of your demands on factors such as material, weight, and functionality as well as the places where you will use your new trolley. It is also important how you transport your caddy to the golf course and whether it will be used on more distant courses. For good overview and comparison, check out the JuCad Trolley-Finder.

You can easily change the tires at home. A suitable instruction manual is included with the product upon purchase. If you have any questions, please contact our customer service. We are happy to help you.

The rims of the Travel, Drive, Ghost, Classic, and Silence models are made of glass fiber reinforced plastic (GFK). The elegant one-spoke rims of our Phantom models are made of solid carbon. Both materials are very lightweight, contributing to the overall reduced weight of the golf trolley. Additionally, they are durable and provide excellent shock absorption, making the rims very long-lasting and comfortable to drive.

You can purchase new wheels suitable for your trolley model directly from us. Please contact our customer service for further details. We will discuss all the necessary details with you and then deliver the ideal complete wheels for you and your golf trolley. How to reach us: Tel.: +49 (0) 6431 / 93 49 – 66 E-Mail: service@jucad.de

Your battery doesn't have the necessary power anymore? We are happy to take care of the battery cell replacement for you! For a price of currently 299 € including VAT (as of May 2024), you will receive the complete package from us. Maximum safety is guaranteed exclusively through a replacement at the JuCad factory or by an authorized JuCad dealer. Moreover, the replacement is significantly more sustainable than a new purchase, as the battery control, connection cables, and charger remain intact. Learn more about our battery replacement service.

Whether you can take the battery of your electric trolley on an airplane is determined by the respective transport regulations of the airlines. These regulations frequently change, with the current maximum watt-hours (Wh) for lithium-ion batteries being 100 Wh (as of June 2023). You can be on the safe side with our JuCad flight battery certified for air travel, with 98.3 Wh.

You can order the JuCad flight battery under our usual delivery conditions directly from our online shop. When placing your order, we will ask for your phone number so we can confirm the caddy model and the necessary connection.

You can order the JuCad Powerpack or battery holder under our usual delivery conditions directly from our online shop. As the manufacturer, we recommend storing the battery in the golf bag. All JuCad golf bags have a special compartment specifically for this purpose. You can find the Powerpack/Battery holder in our shop here.

All our manual 3-wheel trolleys can be retrofitted with an appropriate brake or ordered directly with the respective models.

A parking brake ensures that your trolley stays exactly where you left it when you stop. The electronic hill brake serves a different purpose: it acts as a cruise control in steep terrain when your trolley is moving. This way, when you are going downhill, your trolley automatically maintains its speed.

The golfer's seat can be easily attached to the rear axle of your JuCad trolley using two hooks. An included rubber strap allows for attachment at the top using the locking button. Once attached, the golfer's seat is securely stable.

The JuCad Small Travel Cover with Hardtop accommodates a JuCad travel model with a mini pack size of 65x35x15 cm with a Superlight bag or a cart bag without a trolley. The JuCad Small Travel Cover fits a manual travel caddy with a mini pack size of 65x35x10 cm along with a Superlight bag, or a cart bag without a trolley, or two Superlight bags without a trolley. The medium-sized travel cover has room for a travel caddy with a cart bag or two Superlight bags. The large JuCad Travel Cover provides space for a travel caddy along with a cart bag or two Superlight, Waterproof, or Fly bags.

Your trolley, including the wheels, fits into the carrying and transport bag. In a few cases, an extra wheel bag is included. For detailed packing instructions, please refer to the supplied user manual.

You can transport bags of any size on JuCad trolleys. Whether large or small, flexible fastenings help you securely transport your golf bag on the trolley.

The JuCad Smartbag is only available in one color option. However, its simple design goes well with all golf bags and trolleys.

All standard club sizes fit in our Manager series golf bags. A shaft-friendly organizer ensures that each iron is securely held — no more clattering clubs! The organizer also accommodates oversized putter grips, so all your clubs can be on board.

Yes, all JuCad golf bags are designed to accommodate them.

JuCad golf bags are available both with and without continuous club dividers. You can find this information for each model.

The golf clothing offered in the shop, including fleece jackets and polo shirts, fits true to size. If you don't know your clothing size, use the size chart we provide to help with your selection.

Please contact our service department for the right JuStar handle protection by phone: +49 6431 9349 66 or by e-mail: service@justar.de, stating your trolley model.

Our weatherproof JuCad handle protector is suitable for all JuCad electric trolleys and provides protection against cold hands. When purchasing, be sure to choose the correct version. We differentiate between the handle protector for titanium and stainless steel trolleys and the handle protector for carbon trolleys, JuCad drive SL Titan Classic 2.0, and JuCad drive SL Titan Master. If you have a manual golf trolley, our handle protector for manual models is a perfect fit. This handcrafted protector in a leather look is exclusively for hand trolleys. Please also ensure you select the correct version for your model when purchasing.

To protect your golf umbrella during transport, we offer replacement protection balls in our shop. The protection ball encases the folded umbrella, providing cushioning and protection against damage from impacts or friction.

Our silver JuCad umbrellas provide 99 percent UV protection with a UPF (Ultraviolet Protection Factor for textiles) of 50+. Therefore, when purchasing your umbrella, be sure to choose the appropriate color.

We offer various umbrella models for our JuCad golf trolleys. These vary in function and size, providing protection from sun, wind, and rain. The umbrellas are equipped with a pin and wind protection, making a separate umbrella holder unnecessary. Our oversized umbrellas have a diameter between 140 and 145 cm. Additionally, we have a children's umbrella (Ø 104 cm) and a pocket umbrella (Ø 103 cm).

You can replace the scorecard cover yourself. Our cover fits both of our scorecard holders — the one made of full metal as well as the holder made of fiberglass-reinforced plastic (GFK).

Due to the practical leak-proof screw cap, you can also fill your insulated bottle with carbonated drinks.

The bottle holder accommodates containers with a diameter of up to 7 cm. Depending on your preferences, you can also take bottles like the JuCad stainless steel insulated bottle or a thermal coffee mug.